Privacy policy

Privacy Policy

At SumUp, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. By using SumUp's services, you agree to the terms outlined in this policy. Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect:

- Personal Information: We may collect personal information, such as your name, contact details, and payment information when you use our services or interact with our website or app.
- Device Information: We automatically collect certain information about the device you use to access our services, including IP address, browser type, and operating system.
- Usage Information: We may collect data about how you use our services, such as your transaction history, preferences, and interactions with our platform.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect information about your usage patterns.

2. How We Use Your Information:

- Provide and Improve Services: We use your information to process transactions, deliver products and services, and improve our offerings.
- Communication: We may use your contact information to communicate with you regarding your account, transactions, updates, and promotional offers.
- Personalization: We may personalize your experience by using your information to tailor our services and offerings to your preferences.
- Analytics and Insights: We analyze data to better understand user behavior, trends, and preferences, which helps us improve our services.
- Legal Obligations: We may use and disclose your information as required by applicable laws, regulations, or legal processes.

3. How We Protect Your Information:

- Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
- Third-Party Processing: We may use trusted third-party service providers who are bound by confidentiality obligations to process your information on our behalf.
- Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Information Sharing and Disclosure:

- Service Providers: We may share your information with trusted service providers who assist us in delivering our services or conducting business operations.
- Compliance with Law: We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights, or enforce our policies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to applicable laws and regulations.

5. Your Choices and Rights:

- Access and Correction: You have the right to access and update your personal information. You may also have the right to request the deletion of your data, subject to legal requirements.
- Marketing Communications: You can choose to opt-out of receiving promotional emails or text messages from us by following the unsubscribe instructions provided in the communication.
- Cookies: You have the option to manage your cookie preferences through your browser settings.

6. Children's Privacy:

- Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from minors. If we become aware of any such data, we will take appropriate steps to delete it.

7. Changes to this Privacy Policy:

- We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

For any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact our Privacy team using the contact information provided on our website.

*Email and SMS disclaimer

At Sumup, we are committed to protecting your privacy and ensuring the security of your personal information. This Email and SMS Collection section of our Privacy Policy explains how we collect, use, and safeguard your email and phone number information. Please read this section carefully to understand our practices regarding the collection and use of this data.

1. Collection of Email and Phone Number Information:
- When you sign up for our services or make a purchase, we may collect your email address and phone number to communicate with you regarding your account, order updates, and important notifications.
- We may also collect your email address and phone number when you voluntarily provide this information for newsletters, promotions, or marketing communications.

2. Use of Email and Phone Number Information:
- We will use your email address and phone number to send you transactional emails or SMS related to your account, orders, and customer service inquiries.
- With your consent, we may also use your email address and phone number to send you promotional emails or SMS about our products, special offers, and updates.
- We may use your email address and phone number for administrative purposes, such as troubleshooting, data analysis, and research to improve our services.

3. Third-Party Service Providers:
- We may engage trusted third-party service providers to assist us in email delivery, SMS messaging, customer support, and marketing efforts.
- These service providers are contractually obligated to handle your personal information securely and confidentially, and they are prohibited from using your data for any other purpose.

4. Opting-Out and Managing Communication Preferences:
- You have the right to opt-out of receiving promotional emails or SMS from us at any time. You can unsubscribe by following the instructions provided in our emails or by contacting our customer support.
- Please note that even if you choose to opt-out of promotional communications, we may still send you transactional or service-related emails or SMS that are necessary for the operation of your account or fulfillment of orders.

5. Security Measures:
- We implement appropriate security measures to protect your email and phone number information from unauthorized access, alteration, disclosure, or destruction.
- We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of your personal information.

By using our services, you consent to the collection, use, and disclosure of your email address and phone number as described in this Email and SMS Collection section of our Privacy Policy.

If you have any questions or concerns regarding the collection and use of your personal information, please contact our Privacy Officer at support@winnerssumup.com and include Privacy in the subject headline.

Effective Date: 5/17/2023

Note: This is a general template and should be customized to fit the specific practices and requirements of your business. It is recommended to seek legal advice to ensure compliance with applicable privacy laws and regulations.

Last updated: 5/17/2023

By using SumUp's services, you acknowledge and agree to the practices described in this Privacy Policy.