Politique de remboursement
75-Day Refund Policy
At SumUp, we strive to provide the highest level of customer satisfaction. If you are not completely satisfied with your purchase, we offer a 75-day refund policy to ensure your peace of mind. Please carefully review the following terms and conditions:
Eligibility:
1. The 75-day refund policy applies to eligible products purchased directly from SumUp's official website or authorized retailers.
2. To be eligible for a refund, the product must be in its original condition, unused, and returned with all original packaging, accessories, and documentation.
Refund Process:
1. To initiate a refund, please contact our customer support team within 75 days from the date of purchase.
2. Our customer support representatives will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
3. Ensure that the product is securely packaged and include the RMA number on the return package.
4. Return shipping costs are the responsibility of the customer, unless otherwise specified by SumUp.
5. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Evaluation and Processing:
1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
2. If the product is deemed eligible, we will process the refund within a reasonable timeframe.
3. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
4. Please note that it may take additional time for the refund to reflect in your account, depending on the policies of your financial institution.
Exclusions:
1. The 75-day refund policy does not cover products that have been damaged due to misuse, neglect, or unauthorized modifications.
2. Refunds are not applicable to software, digital goods, or services, unless otherwise specified.
3. Customized or personalized products may have limited or no refund options, depending on the nature of customization.
Disclaimer:
1. This refund policy does not override or limit your statutory rights as a consumer, which may vary depending on your jurisdiction.
2. SumUp reserves the right to modify or update this refund policy at any time without prior notice.
We are committed to ensuring your satisfaction with every purchase at SumUp. If you have any questions or concerns regarding our refund policy, please reach out to our customer support team for assistance.
At SumUp, we strive to provide the highest level of customer satisfaction. If you are not completely satisfied with your purchase, we offer a 75-day refund policy to ensure your peace of mind. Please carefully review the following terms and conditions:
Eligibility:
1. The 75-day refund policy applies to eligible products purchased directly from SumUp's official website or authorized retailers.
2. To be eligible for a refund, the product must be in its original condition, unused, and returned with all original packaging, accessories, and documentation.
Refund Process:
1. To initiate a refund, please contact our customer support team within 75 days from the date of purchase.
2. Our customer support representatives will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
3. Ensure that the product is securely packaged and include the RMA number on the return package.
4. Return shipping costs are the responsibility of the customer, unless otherwise specified by SumUp.
5. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Evaluation and Processing:
1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
2. If the product is deemed eligible, we will process the refund within a reasonable timeframe.
3. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
4. Please note that it may take additional time for the refund to reflect in your account, depending on the policies of your financial institution.
Exclusions:
1. The 75-day refund policy does not cover products that have been damaged due to misuse, neglect, or unauthorized modifications.
2. Refunds are not applicable to software, digital goods, or services, unless otherwise specified.
3. Customized or personalized products may have limited or no refund options, depending on the nature of customization.
Disclaimer:
1. This refund policy does not override or limit your statutory rights as a consumer, which may vary depending on your jurisdiction.
2. SumUp reserves the right to modify or update this refund policy at any time without prior notice.
We are committed to ensuring your satisfaction with every purchase at SumUp. If you have any questions or concerns regarding our refund policy, please reach out to our customer support team for assistance.